Selected work...

Boosting Engagement & Conversions

Explore how the redesign of a credit union's website improved user engagement, lead generation, and conversion rates through a modern, user-centric approach.

60% increase in user engagement
30% boost in lead generation
20% increase in conversion rates
Enhanced responsive design

Streamlined Loan Application

Discover how streamlining a loan application process led to an increase in online submissions, a significant reduction in processing time, and an increase in user satisfaction for an auto finance company.

35% increase in online pre-qualification submissions
40% increase in user satisfaction
20% reduction in application processing  Time

Enhancing User Engagement and Satisfaction

Find out how the redesign of a financial institution’s homepage is expected to improve user engagement, lead generation, and overall satisfaction

Increased user satisfaction
Higher user engagement
Greater lead generation
Increased user retention

Redefining Customer Experience Through Strategic Design

Streamlining Onboarding, Engagement, and Automated Processes in a Comprehensive Web Application

Coming Soon...

About me...

MY story

I'm Miguel Ward, a passionate UX/UI designer from Trinidad and Tobago, with a growing interest in product management. My expertise lies in transforming business goals, user feedback, and complex problems into impactful digital solutions across finance, insurance, and e-commerce sectors.

I thrive on the continuous learning and unique challenges each project presents, always pushing me to innovate and problem-solve. With a strong background in user-centric design methodologies, strategic planning, and project management, I excel at collaborating with cross-functional teams to create products that balance user needs with business objectives.

My interests in design strategy, service design, financial inclusion, educational empowerment, and artificial intelligence fuel my desire to make a broader impact in product management roles. Outside of work, I prioritize fitness and family, which I believe contributes to my well-rounded approach to professional challenges.

As I transition towards product management, I'm excited to leverage my design expertise and passion for innovation to drive product strategy and success.

Experience

2024 – Present

Senior Professional, UX Designer
iGovTT - National Information and Communication Technology Company Limited

2022 – 2024

User Interface | Experience Designer
Quoviz Consulting Ltd

2020– Present

Freelance Product Design ConsultantFreelance

EDUCATION

University of Bedfordshire
BSc, Information Technology, First Class Honours

NCC EducationL4, Diploma in Business Information Technology

Skills

Product Design Skills

UX Design
UI Design
Wireframing & Prototyping
UX research

Usability Testing
Problem -Solving
Business Accumen
Communication

Technical Skill

HTML/CSS, JavaScript, Data Analytics

Tool Stack

Let'S cONNECT

Feel free to connect with me on LinkedIn or via email. Let's discuss how we can collaborate to create innovative and impactful digital solutions together.